Cookie Policy

Last updated: August 5, 2025

1. What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our services.

2. How We Use Cookies

Nelskinexus PRM uses cookies to enhance your browsing experience, provide personalized content, analyze site traffic, and improve our services. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled:

  • Authentication cookies: Keep you logged in during your session
  • Security cookies: Protect against cross-site request forgery and other security threats
  • Load balancing cookies: Ensure optimal performance and availability
  • Session management cookies: Maintain your session state across pages

3.2 Functional Cookies

These cookies enhance functionality and personalization:

  • Preference cookies: Remember your language and regional settings
  • Interface cookies: Save your dashboard layout and customizations
  • Feature cookies: Enable specific features you've activated

3.3 Analytics Cookies

These cookies help us understand how you use our services:

  • Usage analytics: Track page visits and user interactions
  • Performance monitoring: Identify slow-loading pages and technical issues
  • Error tracking: Help us identify and fix bugs

3.4 Marketing Cookies

These cookies help us provide relevant content and measure campaign effectiveness:

  • Targeting cookies: Show you relevant content based on your interests
  • Campaign tracking: Measure the effectiveness of our marketing efforts
  • Social media cookies: Enable social sharing functionality

4. Third-Party Cookies

We may allow selected third-party service providers to place cookies on our website to provide analytics, customer support, and other services. These third parties are contractually bound to use cookies only for the specified purposes and in accordance with our privacy standards.

4.1 Analytics Providers

  • Google Analytics (for website usage analysis)
  • Microsoft Application Insights (for application performance monitoring)

4.2 Customer Support

  • Zendesk (for customer support chat functionality)
  • Intercom (for customer communication)

5. Managing Your Cookie Preferences

You have several options for managing cookies:

5.1 Browser Settings

Most browsers allow you to:

  • View and delete cookies
  • Block cookies from specific websites
  • Block third-party cookies
  • Clear all cookies when you close your browser

5.2 Our Cookie Preference Center

When you first visit our website, you'll see a cookie banner that allows you to accept or customize your cookie preferences. You can also access our Cookie Preference Center at any time by clicking the "Cookie Settings" link in the footer.

5.3 Opt-Out Links

You can opt out of certain third-party cookies by visiting:

6. Cookie Retention

Different types of cookies are retained for different periods:

  • Session cookies: Deleted when you close your browser
  • Functional cookies: Typically retained for 1-2 years
  • Analytics cookies: Usually retained for 2 years
  • Marketing cookies: Generally retained for 30 days to 2 years

7. Impact of Disabling Cookies

While you can browse our website with cookies disabled, some functionality may not work properly. Disabling cookies may affect:

  • Your ability to stay logged in
  • Personalized content and recommendations
  • Language and regional preferences
  • Shopping cart functionality
  • Customer support features

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website.

9. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us: