Terms of Service

Last updated: August 5, 2025

1. Acceptance of Terms

By accessing and using Nelskinexus PRM services ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

Nelskinexus PRM is a comprehensive customer relationship management platform that provides tools for customer data management, analytics, communication, and business process automation. Our services are designed to help businesses manage customer relationships while maintaining the highest standards of data privacy and security.

3. User Account and Registration

3.1 Account Creation

To access our services, you must:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your password and account
  • Accept responsibility for all activities under your account

3.2 Account Eligibility

You must be at least 18 years old and have the legal authority to enter into this agreement. Organizations must ensure that authorized representatives agree to these terms on behalf of the organization.

3.3 Account Suspension

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or pose security risks to our platform or other users.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our service to:

  • Manage legitimate customer relationships and business data
  • Store and process data in compliance with applicable laws
  • Communicate with customers and prospects through appropriate channels
  • Generate reports and analytics for business purposes

4.2 Prohibited Uses

You agree not to:

  • Upload malicious code, viruses, or harmful software
  • Attempt to gain unauthorized access to our systems or other users' data
  • Use the service for illegal activities or to violate others' rights
  • Send unsolicited communications or spam
  • Scrape, crawl, or reverse engineer our platform
  • Resell or redistribute our services without permission
  • Store or process data that violates privacy laws or regulations

5. Data Ownership and Privacy

5.1 Your Data

You retain ownership of all data you upload to our platform. We do not claim ownership of your customer data, business information, or other content you store in our system.

5.2 Data Processing

We process your data solely to provide our services and as outlined in our Privacy Policy and Data Policy. We implement appropriate technical and organizational measures to protect your data.

5.3 Data Compliance

You are responsible for ensuring that your use of our service complies with applicable data protection laws, including GDPR, CCPA, and other privacy regulations in your jurisdiction.

6. Service Availability and Support

6.1 Service Level

We strive to maintain 99.9% uptime for our services, excluding scheduled maintenance periods. We provide advance notice of planned maintenance whenever possible.

6.2 Support Services

Support services are provided according to your subscription plan. We offer various support channels including email, chat, and phone support depending on your service level.

6.3 Service Modifications

We reserve the right to modify, update, or discontinue features of our service with reasonable notice. We will make commercially reasonable efforts to maintain backward compatibility.

7. Payment Terms and Billing

7.1 Subscription Fees

Fees are charged according to your selected subscription plan. All fees are non-refundable except as required by law or as specified in our refund policy.

7.2 Billing Cycle

Subscriptions are billed in advance on a monthly or annual basis as selected. Automatic renewal applies unless canceled before the renewal date.

7.3 Late Payment

Late payments may result in service suspension. We may charge late fees and interest on overdue amounts as permitted by law.

8. Intellectual Property Rights

8.1 Our Intellectual Property

The Nelskinexus PRM platform, including software, design, trademarks, and documentation, is our intellectual property and is protected by copyright, trademark, and other laws.

8.2 License Grant

We grant you a limited, non-exclusive, non-transferable license to use our service according to these terms and your subscription plan.

8.3 Feedback and Suggestions

Any feedback, suggestions, or ideas you provide about our service become our property and may be used to improve our platform without compensation to you.

9. Limitation of Liability

9.1 Service Limitations

Our service is provided "as is" without warranties of any kind. We do not guarantee that the service will be uninterrupted, error-free, or completely secure.

9.2 Liability Cap

To the maximum extent permitted by law, our total liability to you for any claims arising from these terms or your use of our service shall not exceed the amount you paid us in the 12 months preceding the claim.

9.3 Excluded Damages

We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption.

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from your use of our service, violation of these terms, or infringement of third-party rights.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting our support team or using the cancellation feature in your account settings.

11.2 Termination by Us

We may terminate your account for breach of these terms, non-payment, or other reasons with appropriate notice as required by law.

11.3 Effect of Termination

Upon termination, your access to the service will cease, and we will delete your data according to our data retention policy unless legally required to retain it.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These terms are governed by the laws of New Zealand, without regard to conflict of law principles.

12.2 Dispute Resolution

Any disputes arising from these terms will be resolved through binding arbitration in Auckland, New Zealand, except for claims that may be brought in small claims court.

13. Changes to Terms

We may update these terms from time to time. We will notify you of material changes by email or through our service. Continued use of our service after changes constitute acceptance of the updated terms.

14. Contact Information

If you have questions about these Terms of Service, please contact us: